Billing Terms and Conditions

1. General

Welcome to YOKLOK. Please read the following billing terms and conditions carefully. Your use of our services constitutes your agreement to be bound by these terms.

2. Payment Methods

We accept the following payment methods:

Credit cards (Visa, Mastercard, American Express)
Debit cards
PayPal
Other electronic payment methods approved by us

3. Payment Processing

All payments are processed through secure payment gateways. Your payment information will be protected with encryption, and we will not store your full credit card details. Funds will be deducted from your account immediately upon order confirmation.

4. Order Confirmation

Upon successful payment, you will receive an order confirmation email. Please retain this email as proof of payment. If you do not receive the confirmation email, please check your spam folder or contact our customer service.

5. Invoices and Receipts

We will provide an electronic invoice or receipt for each completed transaction. If a paper invoice is required, please indicate it at the time of ordering or contact our customer service team.

6. Taxes

Prices displayed may not include applicable taxes. The final tax amount payable will be shown at checkout. Relevant tax regulations shall apply to local orders.

7. Refund Policy

To apply for a refund, please contact us within 7 days of receiving the product. Refunds will be returned to the original payment account within 5–10 business days after approval. Refunds will not be issued under the following circumstances:

Used or damaged products
Requests submitted beyond the refund application period
Special offer or promotional items (unless otherwise stated)

8. Dispute Resolution

If you have any questions or disputes regarding your bill, please contact our customer service team within 30 days of receiving the bill. We will make every effort to resolve your issue within a reasonable timeframe.

9. Security

We use industry-standard SSL encryption technology to secure your transactions. If you detect any unauthorized transactions, please contact us and your bank or credit card issuer immediately.

10. Modification of Terms

We reserve the right to modify these billing terms and conditions at any time. You will be notified of any material changes via email or website announcement. Your continued use of our services constitutes acceptance of the revised terms.