Payment Policy

  • Payment Policy


    Thank you for choosing YOKLOK. The following Payment Policy applies to all purchases made on our website (yoklok.net). Please read it carefully. Your use of our services constitutes your agreement to the terms below.

    1. Accepted Payment Methods


    We currently accept the following payment methods:

    • Credit cards: Visa, Mastercard, American Express
    • Debit cards
    • PayPal
    • Apple Pay
    • Google Pay
    • Other electronic payment methods approved by us

    2. Payment Currency


    If you pay with a bank card denominated in another currency, the actual debited amount will be converted according to the exchange rate of your bank or card issuer. Any related fees shall be borne by the buyer.

    3. Payment Timing


    Payment for all orders must be completed at the time of placement. We do not offer cash on delivery or deferred payment services. Upon successful payment, the system will automatically send an order confirmation email to your registered email address.

    4. Payment Security


    We use industry-standard SSL encryption technology to protect your payment information. All transactions are processed through secure payment gateways, and we do not store your full credit card details. Our payment system complies with PCI DSS (Payment Card Industry Data Security Standard) requirements.

    5. Payment Failure Handling


    If payment cannot be processed successfully, possible reasons include:

    • Insufficient balance on the credit/debit card
    • Authorization declined by the bank
    • Incorrect payment information entered
    • Network connection issues

    In case of payment failure, please check your payment details and try again, or contact your bank for further information. If the problem persists, please contact our customer service team.

    6. Order Confirmation


    Upon successful payment, you will receive a confirmation email containing your order details. Please keep this email for your payment record. If you do not receive the confirmation email, please check your spam folder or contact our customer service team.

    7. Invoices and Receipts


    We will provide an electronic receipt for each completed transaction. If you require a paper invoice, please note this when placing your order or contact our customer service team. Relevant tax regulations apply to Hong Kong local orders.

    8. Pricing and Promotions


    We reserve the right to change product prices at any time; price adjustments will not affect confirmed orders. Promotional discounts may only be applied by entering a valid discount code at checkout. Discounts cannot be combined unless otherwise stated.

    9. Fraud Prevention


    To protect the security of all customers, we reserve the right to perform additional verification on suspicious transactions. If we consider a transaction to be at risk of fraud, we may cancel the order and issue a full refund. If you detect any unauthorized transactions, please contact us and your bank immediately.

    10. Refund Policy


    For refund requests, please refer to our Returns & Refund Policy page for detailed terms and procedures.

    11. Contact Us


    If you have any questions regarding payments, please contact us at:

    Website: yoklok.net